Zein, an employee at a call centre, prepares himself for the sleep-inducing monotony of the night shift. But a call from Akram, a disgruntled customer, may keep him awake for months.
Young Zein seems content with his job as a customer service representative for an internet service provider. During one of his shifts, way past midnight, he receives a call from an audibly disgruntled customer, Akram. Complaining about a continuous malfunction, Akram’s frustration starts growing. His dissatisfaction with the process gradually becomes an abusive rant, during which he lashes out at Zein, taking aim at the supposed drudgery of his work, his powerlessness, and the hopelessness of his life.
